Online Customer Service Policy

Spilt Milk Bar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock or can be made within the advertised time frame. We also endeavour to ensure pricing is true and correct.

Pricing Policy

‍All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax)

Refund Policy 

If for any reason your online order was not processed we will debit your account.

How to request a refund: Please contact Spilt Milk Bar with your order details.

Security Policy‍

When purchasing from Spilt Milk Bar your financial details are passed through a secure server using secure encryption technology. 

Terms of Service:

1. Terms

By accessing the website at http://www.spiltmilkbar.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Spilt Milk Bar’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on Spilt Milk Bar’s website remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Spilt Milk Bar at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

1. Disclaimer

The materials on Spilt Milk Bar’s website are provided on an ‘as is’ basis. Spilt Milk Bar makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Spilt Milk Bar does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

1. Limitations

In no event shall Spilt Milk Bar or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Spilt Milk Bar’s website, even if Spilt Milk Bar or a Spilt Milk Bar authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

1. Accuracy of materials

The materials appearing on Spilt Milk Bar’s website could include technical, typographical, or photographic errors. Spilt Milk Bar does not warrant that any of the materials on its website are accurate, complete or current. Spilt Milk Bar may make changes to the materials contained on its website at any time without notice. However Spilt Milk Bar does not make any commitment to update the materials.

1. Links

Spilt Milk Bar has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Spilt Milk Bar of the site. Use of any such linked website is at the user’s own risk.

1. Modifications

Spilt Milk Bar may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia  and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Spilt Milk Bar is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your current orders and make subsequent ordering quicker.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site.

Your privacy is important to us. It is Spilt Milk Bar’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.spiltmilkbar.com, and other sites we own and operate.

Information we collect:

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

This Policy Is Effective As Of 2 October 2020.